1. Acceptance of Terms
By accessing and using TLC Hero ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
⚠️ Important Disclaimer
TLC Hero is an independent company and is NOT affiliated with, endorsed by, or connected to the New York City Taxi & Limousine Commission (NYC TLC), the New York State Department of Motor Vehicles (DMV), or any other government agency or organization.
We are a privately-owned, independent platform that provides information and services to TLC drivers. All data we display is sourced from publicly available NYC Open Data databases. We operate as an independent legal entity and any services we provide are separate from official TLC or DMV services.
2. Description of Service
TLC Hero provides NYC TLC (Taxi & Limousine Commission) drivers with tools and services including:
- License and vehicle information lookup
- Ticket and violation tracking
- Community discussion platform
- Marketplace for vehicles and TLC plates
- SMS alerts for tickets and suspensions
- Industry news and insights
3. User Obligations
As a user of TLC Hero, you agree to:
- Provide accurate and complete information during registration
- Maintain the security of your account credentials
- Not use the service for any unlawful purpose
- Not impersonate any person or entity
- Not transmit any harmful code or interfere with the service
- Comply with all applicable local, state, and federal laws
4. Marketplace Terms
When using the marketplace feature, you acknowledge that:
- TLC Hero acts as a platform connecting buyers and sellers
- We are not a party to transactions between users
- You are responsible for verifying the legitimacy of listings and buyers/sellers
- All transactions are conducted at your own risk
- We do not guarantee the quality, safety, or legality of items listed
- You must comply with all applicable regulations for vehicle and plate transfers
5. User Content
By posting content on TLC Hero (posts, listings, comments), you:
- Retain ownership of your content
- Grant us a license to display, distribute, and promote your content on our platform
- Confirm that you have the right to post such content
- Agree not to post offensive, defamatory, or illegal content
- Acknowledge that we may remove content that violates these terms
6. SMS Alerts
By providing your phone number and consenting to SMS alerts, you agree that:
- We may send you text messages regarding tickets, violations, and suspensions
- Standard message and data rates may apply
- You can opt out at any time by replying STOP
- Message frequency may vary based on your account activity
7. Data Accuracy
While we strive to provide accurate information from NYC TLC public databases, we cannot guarantee the completeness or accuracy of all data. Users should verify critical information with official TLC sources.
8. Limitation of Liability
TLC Hero is provided "as is" without warranties of any kind. We are not liable for:
- Any damages arising from use of the service
- Loss of data or business interruption
- Actions of other users or third parties
- Errors or omissions in content
- Unauthorized access to your account
9. Payment Terms
For any paid services or features:
- Prices are subject to change with notice
- Payments are processed securely through third-party payment processors
- Refunds are handled on a case-by-case basis
- You are responsible for any applicable taxes
10. Termination
We reserve the right to suspend or terminate your account at any time for violation of these terms. You may also delete your account at any time through account settings.
11. Changes to Terms
We may modify these terms at any time. Continued use of the service after changes constitutes acceptance of the modified terms.
12. Governing Law
These terms are governed by the laws of the State of New York, without regard to conflict of law principles.
13. Contact
For questions about these Terms of Service, please contact us through the platform or via our support channels.